Frequently Asked Questions
Do you deliver to a public boat launch or to my private dock?
We deliver to private docks and approved shoreline access points in our service area. Just tell us your launch address when you book.
What happens if the weather or water is too rough?
If conditions are unsafe, we will contact you to reschedule or adjust your rental. We do not send customers out on rough water when we believe it is unsafe.
How does drop-off and pickup work?
We deliver your kayaks or paddleboards at your scheduled start time, then return later to pick everything up. You paddle; we handle transport both ways. For more details, see How It Works.
Why do I need to verify my phone or email before booking?
Verification confirms we can reach you about delivery timing, weather changes, and pickup.